A user seeks help removing Shopify’s MDM (Mobile Device Management) lock from a laptop previously used by their brother, a former Shopify employee. The MDM profile prevents normal use or factory reset of the device.
Suggested solution:
Related case:
A second user joined the thread with a similar problem—they purchased a secondhand 2020 MacBook Air that displays “THIS MAC IS SUPERVISED AND MANAGED BY: SHOPIFY INC.” After being resold multiple times, the device remains locked, and the buyer lacks funds for a replacement.
Status: Both cases remain unresolved. The thread highlights a common issue with enterprise-managed devices entering the secondhand market without proper deprovisioning.
I’m reaching out regarding a device that was previously used by my brother while he was employed at Shopify. The laptop appears to still be managed under Shopify’s MDM (mobile device management) system, which is preventing me from using or resetting it.
Would you please help me unlock or remove the MDM profile from this device?
Hey,
You can simply reach out to Shopify team via live advisor at: https://help.shopify.com/
Once you visit the help center you will be able to chat with the live advisor. Just share them the real store and they will be able to esclate your issue.
Or you can reach me out so that I can remove the MDM from your device.
Best,
Hi there,
I’m so sorry for jumping on this but I’m in need of some help around this too. I bought this 2020 13inch MacBook Air for college second hand (technically third hand) and now I know why it was resold twice 
Is there anything I can do to get the MDM off my laptop. I don’t have the funds to purchase another and I am desperate.
I just created this account to get some help.
Oh I forgot to mention, the reason I’m here is because it says ‘THIS MAC IS SUPERVISED AND MANAGED BY: SHOPIFY INC’
I’ve tried to do all I can myself but I’m getting nowhere.
Appreciate any and all help,
Amy
