Requesting app reviews from the app's admin

Retired Boards Appdev Partners Discussion

Topic summary

Compliance of an in-app “Share your feedback” prompt that routes positive responses (“Good”) to a public App Store review page and negative responses (“Bad”) to an internal feedback form. This pattern was observed in Shopify-owned apps (Shopify Bundles, Shopify Subscriptions) on their admin dashboards.

The poster seeks clarity on whether this review-request flow adheres to Shopify App Store guidelines on asking for reviews (linked documentation) and whether third‑party apps may implement the same logic. Shopify Support was contacted but did not provide a definitive answer.

Input requested from other partners: experiences adopting similar in-app prompts, any policy feedback from Shopify, and whether this approach has been approved or flagged. Screenshots were provided to illustrate the UI behavior. No decisions or concrete outcomes yet; the thread remains open with the key question of policy compliance unresolved.

Summarized with AI on December 28. AI used: gpt-5.
1

Hi,

We have noticed that several apps developed by Shopify (specifically, Shopify Bundles, Shopify Subscriptions) now use Share your feedback card on the app’s dashboard:

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In case admin clicks “Bad”, the app asks for the feedback.
In case admin clicks “Good”, the app opens a review page in a new tab.

We wanted to clarify with Shopify support, is it compliant with Shopify App Store documentation (https://shopify.dev/docs/apps/store/success/managing-app-reviews#how-to-ask-for-an-app-review) and can we use blocks with same logic in our Shopify apps, but they did not provide a clear answer on this point.

We wanted to start this discussion and ask other Shopify Partners about experience with such constructions in your app’s admin.

Thanks!