Requesting Review of my Shop please

Store Feedback

Topic summary

A store owner selling custom 2x2 photo magnets seeks feedback on their website (theperfectmagnet.com), which has been in development since October. They’ve created separate product pages for different categories (Baby, Wedding, Pets, Travel) primarily for SEO purposes, though all orders use the same base product with different photo uploads.

Key Issues Identified:

  • Sticky header takes up excessive screen space and checkout text appears missing
  • Product page lacks conversion optimization features like bundles, upsells, and downsells
  • Homepage needs improvement with a hero banner, better “Add to Cart” button visibility, and sections for bestsellers/new items
  • Brand design and color scheme could be more suitable for the product type

Recommendations Provided:

  • Adjust sticky header through Online Store > Customize settings
  • Implement conversion-optimized product pages with bundling features
  • Add prominent hero banner and restructure homepage layout
  • Create FAQ/Help Center for customer support
  • Improve overall branding and visual design

The store owner has begun implementing suggestions but needs guidance on displaying six product categories without using collections.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

www.theperfectmagnet.com

I’ve been working on my site since October and am constantly tweaking it.

Just a little info:

I offer custom photo magnets 2x2. In a few months i will be adding OTHER sized magnets so right now i only have on top menu Fridge Magnets and the frames that hold them.

For SEO Purposes I linked a separate Product page to EACH category on my Home page: ex Baby, Wedding, Pets, Travel, etc so i can include content with keywords (Only the top row has been linked - still writing content for other categories)

The Customer Ordering Process: If a customer goes to baby page they’ll know to upload baby pics, Travel page upload travel pics etc. HOWEVER if customer clicks on Fridge Magnets they can upload ANY Photos they want - again those other pages were created for SEO purposes.

My Home page will eventually include pictures of my future offerings of other sized magnets adn they will have a link to their own dedicated Ordering page.

Soo can you please give me some feedback on what if anything can be improved and the look and feel of the site.

Thanks so much!

1 Like
2

The sticky header appears to take up a significant portion of the screen, affecting the overall user experience. Additionally, the checkout text seems to be missing, possibly due to a recent edit in the theme file.

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3

thanks for reviewing, How can i fix the sticky header?

4

@cmsalomon Here, you can edit your store’s design and layout.
Online Store > Customize

Screenshot 2025-03-14 112211.png
Screenshot 2025-03-14 112211.png1919×895 337 KB

If this doesn’t work, the code needs an update.

5

Heyyy @cmsalomon

You are selling Photo Magnet related products, but I think your store design is not good and you are not following a conversion optimized product page. Your product page is just simple as usual, not following the Bundle, Upsell, and Downsell feature for High Conversion and the Home page, there are not enough sections to represent your brand, also the brand color is not suitable. :persevering_face:

So customers will come to your store but leave without buying anything. That mean conversion is Low like 1.2%

Here are a few steps you can follow.

  1. Optimized your branding and product thumbnail visual design.

  2. Make your product page using conversion optimization(CRO). If your product page and the Home page do not represent the whole brand, it’s not getting sales. Product is more important than the other page. You can use the Bundle, upsell, and downsell features on your product page, so it will increase your overall Conversion rate, AOV and LTV

https://www.dropps.com/products/ultrawash-plus-lemon-citrus-biobased-power-dishwasher-detergent-pods

Look at that, my client example of a product page. You can follow the bundle and upsell features.

  1. Your marketing across the top mediums, which are SEO, social media, and emails, has to be top notch with the right content and strategies. You may also need to expend some extra resources if required like getting paid ads on Instagram and TikTok.

  2. And lastly, you need top level customer service that will get more recurring customers.

This is the process which I’m following in every client’s project. He is satisfied so I’m satisfied :blush:

6

Hi @cmsalomon ,

Thanks for reaching out to the Shopify Community! I’m Donna from MooseDesk , your go-to Live Chat, WhatsApp and FAQ App here to help you enhance your customer support experience.

Congrats on your store! I can tell you have put a lot of effort into building this. Here are some of my recommendations for better customer experience, please kindly check:

  1. Optimize Hero banner

Put a hero banner on top of your homepage. A hero banner is a large, visually striking banner placed at the top of your homepage. It serves as a powerful introduction to your store and should include an appealing image and a captivating description. This banner encourages users to stay on your website, explore further, and potentially make a purchase.

Here is an example for you:

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2. Revamp “Add to cart button”

Currently the “Add to Cart” button may not be prominent enough compared to the rest of the page. You can make the button larger to immediately grab attention and make it more eye-catching by using a high-contrast color, larger size, and clear positioning below the product title and price.

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3. Add Best Selling/New Items Section

Highlight your best selling or new items to provide users with a quick overview of your popular products or recent additions. Regularly update this section to keep your website fresh and encourage repeat visits.

You can design this section using this layout on Shopify:

MooseDesk_6-1711860149688.png
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4. Customer Support System and FAQ page

You should implement a customer support system, such as a widget, to allow users to easily reach out with inquiries or requests. This instills confidence in potential buyers and reduces hesitation in making purchases.

Also, creating a FAQ page to address common questions about your store policies, shipping, orders, refunds, and returns is important. Clear communication helps manage customer expectations and prevents misunderstandings.

To address this, I recommend using MooseDesk, an app for creating unique FAQ pages for your customers. Besides helping you create your Help Center, we also provide a helpdesk/ticketing system for your customer support.

Since our app is now available for free, all current users will be considered as early-bird users and get to enjoy all our current features for free forever!

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As an enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

1 Like
7

Is it just copy paste, right? :blush:

8

Thank you sooo very much for your insight. You were very thorough in your explanations and i was able to implement most of your suggestions. I am stuck however on how to display the 6 categories i have on the home page. You mentioned “Displaying all six product types in a single frame without white frames” … I do like how the jewelry sample is displayed. Can you point me in the right direction as to which template I would use? I tried using Featured Collection but these items are not a collection - they are just different products that i want to showcase on the home page.

thanks again for all your help!