A customer purchased an item from theurbanfit.in (a Shopify-powered store) that was returned to the merchant unopened. The merchant is now unresponsive regarding refund or product delivery.
Suggested resolution steps:
The issue remains unresolved and awaits further action from the customer.
I have purchased an item from Shopify powered website https://theurbanfit.in/?country=IN , but the item was returned to merchant without opening of product. Now the team is not responding for refund or anything else, how can I contact them? How to get my product or refund? can anybody suggest?
Please
Hi @Nikhil69
Maybe try and get in touch with the store directly through any e mail, phone or social that may be listed on their website. No response, file a dispute with your payment provider (i.e. bank or credit card). This generally spurs swifter action and can also potentially help you get your money back if the merchant remains unresponsive.
I also have purchased one item from urbanfit.in Shopify Website. The payment was made on 1 Dec 2025. and Today is 21 Jan 2026. Still order shows confirmed. When i click on user icon on website, shopify links open up and for orders, and order link url is `https://shopify.com/order_id/account?locale=en®ion_country=IN\`. What to do now?