Hi, my store is being asked to submit proof of branded/trademarked products and they asked to submit the proof via this link here:
I tried many times to press the submit button, use Chrome, Safari, Firefox and still can’t. Im given a few more days to submit before they remove the products (which will be like my entire store!). As I dont want to let it affect my sales, does anyone knows another link or how to fix it? Im using a Macbook. I have also emailed them but just hope they will reply me asap…I have never encounter this before but just in case they dont reply fast, im asking here as an option to see if anyone can help!
Welcome to the community! Regarding your request about the button failing across all three browsers usually points to one of two things: either a required field or the file upload is the blocker (if any required box is empty, or your file is the wrong type or too big, the button just does nothing silently), or a browser extension or ad blocker is killing the submit script. The single best test is to open the link in a private or incognito window with all extensions and blockers turned off, that clears it most of the time. Also worth trying it on a different device or your phone too.
Hope that helps! If it did, a Like and Marking it as Solution goes a long way and helps others find the fix faster too.
It might not be optimal, but see if you can get a different computer, if not a family or friend - maybe at a library. Be sure to delete all your history afterwards.
If the submission page isn’t working across multiple browsers, it’s likely an issue on Shopify’s side rather than your Mac. Since you’ve already contacted support, I’d recommend replying directly to the original email or support ticket with your proof of authorization attached and mentioning that the submission form isn’t working. Include screenshots of the error if possible. That way, you have a record that you attempted to submit everything before the deadline. Hopefully Shopify can review it manually while they resolve the issue.
I tried everything and all the suggestions here, but none works. I think it’s really shopify’s tech issue. I have already emailed them all the necessary documents, I just hope they will reply and work on it before the deadline.
If the form isnot submitting across multiple browsers it sounds more like an issue with the page than your Mac.
Recommend replying directly to the email you received and attaching your documents there as well. Also include screenshots or a screen recording showing that the submit button isnot working. That way you will have proof that you tried to submit everything before the deadline.
Hopefully Shopify Support can extend the deadline if the issue is on their end.