Is there an app that I use where I can respond to both customer service emails and social media dms in the same place?
Hi, I recommend Chat Breezes - Market, sell & support better for social channels in an omnichannel platform. It unifies social conversations, better enable your marketing, sales or customer service conversations with your customers faster, sell via personalized messaging, and delivers excellent customer service.
It has connected with Twitter, LinkedIn, Instagram and Youtube. We are working on WhatsApp and Facebook right now. Gmail is also on the way.