I simply want to respond to customers that have contacted me through my websites contact form, that is in the theme/template of what it would look like if I was to send a customer a message from my Shopify admin page.
It looks way more professional and stays consistent with the font, template and my brands logo attached etc.
I DON’T want to be replying from my normal email I have set up through Shopify, which is a Gmail account, as it looks totally different and way less professional and a completely different look to the Shopify set up messaging template.
It baffles me that this super simple thing is not able to be done on the worlds biggest ecommerce platform. Theres gotta be a way to respond easily to customers messages on my pages contact form!
Shopify Inbox App does not do this, it only shows a live chat option, so that is ruled out.
Any help greatly appreciated, thanks.
Have you tried the Shopify apps that enable you to do that?
Hello there! I totally get your frustration Shopify’s default contact form just routes messages to your store email, and when you reply, it looks like a plain email instead of the clean Shopify-branded template you see in admin.
A couple of options you might find useful:
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Shopify Email App (Free) – You can install this from the App Store and create branded templates with your logo, fonts, and colors. That way, when you respond, the email matches your store’s look and feels consistent. It’s free up to 10,000 emails/month.
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Helpdesk Apps (like Gorgias, Zendesk, or Freshdesk) – These integrate directly with Shopify, pull in messages from your contact form, and let you reply in a professional branded layout. This also keeps the conversation history tied to your customer inside Shopify.
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Contact Form Apps – If you’d like even more control, apps like “Powerful Contact Form Builder” let you fully customize both the form and the reply email template.
If you want a quick, no-cost option, I’d recommend starting with Shopify Email since it keeps the brand feel and is already built into Shopify.
Thank you so much for this, I will try that!
Appreciated
Does the shopify Email App connect to my Gmail account though?
If not, then this actually does nothing.
I am happy with my template when I send a message to a customer through my Shopify admin, however when I want to REPLY to a customer message, which only shows up in my Gmail, the I want it to look the same.
Why doesn’t Shopify allow reponding to customers through the admin?
Have you tried fixing it?
I ended up just creating a signature on gmail and downloading the gmail app with tests from my contact form so I can make sure all my replies are professional and consistent looking. That seems to be the best way.
The email shopify app still doesn’t actually allow you to reply to customers through the admin end.
Thanks for you help though 
That’s great! If you have any problems you’d like to discuss, feel free to say them.