I have a store that I had to close down a while back due to covid. I need to retrieve all the copywriting (privacy policy, item descriptions, shipping policy etc) as I have no backup of the text. I have no intention of starting the store back up or using the same store again but need the copywriting for a new project/startup.
Just wondering if there’s any way to get this information back without paying the fees to start the store back up (keeping in mind that I’m never going to use it again if I do pay) Seems kind of absurd to hold my copyrighted information hostage even though it’s definitely stored on a Shopify server somewhere.
With this type of issue, the best bet is to get in touch with the Support team directly to ask for help.
You could refer to this link and select the contact method ( live chat or email)
If you find this answer is helpful, please mark it as a solution.
All the best.
I completely understand how important this is for you. When you close the store and there are no invoices pending, there shouldn’t be any problems retrieving your data.
Unfortunately, we cannot look into accounts specifics via the Community for privacy and security reasons.
I invite you to reach out to our Contact Uspage. You should be able to access support options from this link directly. If not, I can guide you step by step:
Firstly, enter the topic you’d like to discuss with the Support Advisor.
In your case, enter a keyword such as ‘account’.
Then scroll down to the bottom of the page, where you should see the ‘Get Support’ button as shown below.
