If you use Shopify returns apps/ plug-ins, what’s the biggest pain point you still deal with? Labels, exchanges, refunds, automation, costs, customer experience, or anything else. Curious what current apps still get wrong?
We’re especially interested in:
The customer starting the return is usually the easy part.
The messy part is everything after that, delayed carrier scans, partial returns, refunds happening before inventory is physically back, exchanges creating strange inventory states, etc.
A lot of workflows seem fine until those edge cases start piling up.