Return tracking number

Retired Boards Appdev Graphql Basics And Troubleshooting

Topic summary

Clarifies how to store a return tracking number when working with Shopify’s APIs. The original question asks if the Order API has a dedicated field for a return tracking number, and where to store it if not.

Most recent guidance points to using Reverse Deliveries via the Admin GraphQL API rather than a field on the Order API. Reverse delivery refers to handling returns logistics, including shipping details for items sent back to the merchant.

Suggested mutations: reverseDeliveryCreateWithShipping to create a reverse delivery and include shipping information, and reverseDeliveryShippingUpdate to update shipping details. These developer doc links are central to understanding the solution.

Action items:

  • Implement return tracking via the Reverse Deliveries GraphQL mutations.
  • Consult the provided docs for step-by-step examples.
  • For deeper questions, post in the Fulfillment & Deliveries discussion board.

Outcome/status: No explicit Order API field was identified; the recommended approach is through reverse deliveries. The thread remains open without confirmation from the original poster.

Summarized with AI on January 16. AI used: gpt-5.
1

Hi everybody,

Do you know if there is a field in the Order API in order to put the Return tracking number?

If not where are we supposed to stock this data?

Thanks for your help.

Regards.

1 Like
2

@OPZ Did you find some solution for it?

3

Hi @OPZ ,

Thanks for your post. Here’s a great dev doc about how to create a reverse delivery with shipping information that goes into more detail about working with the process as well:

https://shopify.dev/docs/apps/fulfillment/returns-apps/reverse-deliveries#step-1-create-a-reverse-delivery-with-shipping-information

The example there uses the reverseDeliveryCreateWithShipping mutation, and there are others too like reverseDeliveryShippingUpdate.

For a more in depth conversation about working with reverse deliveries you may want to post on the Fulfillment & Deliveries discussion board instead.

Have a great day,
Jon551