Returning customers no longer able to checkout- shipping address error?

Shopify Discussion

Topic summary

A Shopify store owner is experiencing a critical checkout issue where both new and returning customers cannot complete purchases. Customers receive an error message stating their order cannot be shipped to the selected address, even when using addresses that previously worked successfully.

Troubleshooting steps already attempted:

  • Verified shipping rates are correctly assigned from Printify
  • Confirmed shipping profiles are configured accurately
  • Disabled address validation (did not resolve the issue)

Key details:

  • All affected items are fulfilled through Printify
  • The same products ship successfully to other addresses
  • A screenshot shows the specific error message encountered

Urgency: The store expects approximately 60% of annual orders within the next 14 days, making this a time-sensitive issue requiring immediate resolution. The problem appears inconsistent, as some addresses work while others (including previously successful ones) fail.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I have customers who are new and even ones who have ordered in the past who are no longer able to checkout. They are getting an error that says “Your order cannot be shipped to the selected address. Review your address to ensure it’s correct and try again, or select a different address.”

This screenshot is from a customer who has ordered from me several times before.

I’ve double checked that the shipping rate is assigned directly from Printify, and that our shipping profiles are set up accurately.

The particular items are all from Printify, but those items do ship fine to other places. I’ve also tried turning off address validation, which didn’t solve the problem.

Any help would be MUCH appreciated! We are expecting about 60% of our annual orders in the next 14 days.

shopify error.png
shopify error.png686×348 14.2 KB