Hover tooltips with numeric counts for new vs. returning customers in the Shopify Analytics dashboard no longer appear, even though the graph still renders. The requester wants exact figures restored or another way to view them.
Impact: Without the on-hover (mouse-over) values, monthly counts must be estimated from the axis, reducing precision.
Troubleshooting suggested: clear browser cache/cookies, try a different browser, and check whether a recent Shopify interface update removed or affected the feature.
Alternatives proposed: use Analytics > Reports > First-time vs. returning customer sales for numeric breakdowns, and Analytics > Reports > Customers over time to distinguish first-time vs. returning customers.
Next steps: monitor Shopify announcements or contact support to confirm if this is a change or a bug; use the alternative reports in the meantime.
Status: No resolution confirmed; awaiting user feedback after trying the suggested steps and reports.
Summarized with AI on December 12.
AI used: gpt-5.
I’m used to using the returning vs new customer panel on the Analytics dashboard to get a sense of how many new customers we’re picking up each month
The graphs still display correctly for me, but where I used to be able to hover over a month and it would give me the actual number of returning / new customers, now these numbers no longer show up
Sure, it’s possible to kind of guess how many there were by the axis of the graph, but it would be good to see actual figures somewhere - any ideas how I can see this?
Obviously the ideal would be that these numbers start showing back up again - hence putting this in the Feedback board…
If the hover feature in Shopify’s “First-time vs. returning customer sales” report no longer displays specific numbers, consider these steps:
1-Clear Browser Cache: Accumulated cache can cause display issues. Clear your browser’s cache and cookies, then reload the Shopify admin dashboard.
2-Try a Different Browser: Test the feature in an alternative browser to determine if the issue is browser-specific.
3-Check for Shopify Updates: Shopify may have updated the analytics interface, affecting certain features. Review Shopify’s official announcements or contact their support for information on recent changes.
4-Use Alternative Reports: If the hover feature remains unresponsive, access detailed customer data through other reports:
First-time vs. Returning Customer Sales Report: Navigate to Analytics > Reports > First-time vs. returning customer sales. This report provides a breakdown of sales attributed to new and returning customers over a selected period. Shopify
Customers Over Time Report: Go to Analytics > Reports > Customers over time. This report shows the number of customers who placed orders during a specific timeframe, distinguishing between first-time and returning customers. Shopify
These reports offer numerical insights without relying on hover functionality.
If you have other questions, feel free to ask, and I will answer them as well.