I got on the support chat earlier and I was given the same answer as folks have mentioned here : that Shopify tested this feature and believes it works wonders. It’s beyond frustrating and truly we are all feeling like Shopify does not care about our lost revenue.
I’ve dug deep into my stats - and the 1 page checkout has to be blamed to what’s happening to my store, at least to some level. You can dig into my analytics too and see. I went from an average of 1.6% conversion from the beginning of the year until the end of August before I made the switch. I can’t remember exactly what day it was I made the switch in September so I am comparing the above to my Month to date stats for October. My conversion rate for October is 0.4%. My sales are down 80% compared to what was projected and is consistent on my site. Nothing else has changed. In August, 43% of the people who reached checkout converted. In October, 26% of them did.
If not that what is it? I’d love to know.
I’m sure I can speak for everyone here, this is how we feed our families. I’m up in the middle of the night writing this because I’m too stressed to sleep. You guys HAVE to let us go back to the 3 step checkout. We need you.