@Shopify_77 Team, this is a CRITICAL problem for abandoned carts issue.
Is there any way to revert to 3 steps? or to separate the consumer information from the payment section?
Topic summary
Shopify’s forced switch to one-page checkout (OPC) is linked by many merchants to sharp conversion (CVR) declines, lost abandoned-checkout capture, and sporadic checkout errors. Reported impacts range from ~25% drops to 70–80%+ in sales; some cite zero orders post-switch. Several attach analytics screenshots and error images to support claims.
Reversion options and definitions:
- Shopify Plus merchants can toggle between one-page and three-page checkout in Checkout editor; non-Plus cannot. Shopify staff filed a feature request to restore the option for all.
- Confusion over analytics: some say “Reached checkout” is counted differently between flows, complicating comparisons.
Key friction points raised:
- Email capture: OPC can show shipping costs before contact entry, reducing emails for abandoned-cart flows.
- UX issues: collapsed sections cause address mistakes, hidden shipping options, inconsistent typography; some customers report missing card fields/refresh errors.
Shopify responses:
- Product team says OPC was tested globally for 12+ months and improves conversion on average; no systemic errors found. They request URLs/screenshots, advise 90‑day, weekly analytics reviews, and note abandoned checkouts are recorded once contact info is entered.
Workarounds: add step-like headings to encourage email first, force login, use Klaviyo pre-checkout events.
Status: Ongoing, no resolution; broad calls to re-enable 3-step checkout for all tiers.
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