Revert one-page checkout back to 3-step checkout, and abandoned email flows for one-page checkout

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Topic summary

Shopify’s forced switch to one-page checkout (OPC) is linked by many merchants to sharp conversion (CVR) declines, lost abandoned-checkout capture, and sporadic checkout errors. Reported impacts range from ~25% drops to 70–80%+ in sales; some cite zero orders post-switch. Several attach analytics screenshots and error images to support claims.

Reversion options and definitions:

  • Shopify Plus merchants can toggle between one-page and three-page checkout in Checkout editor; non-Plus cannot. Shopify staff filed a feature request to restore the option for all.
  • Confusion over analytics: some say “Reached checkout” is counted differently between flows, complicating comparisons.

Key friction points raised:

  • Email capture: OPC can show shipping costs before contact entry, reducing emails for abandoned-cart flows.
  • UX issues: collapsed sections cause address mistakes, hidden shipping options, inconsistent typography; some customers report missing card fields/refresh errors.

Shopify responses:

  • Product team says OPC was tested globally for 12+ months and improves conversion on average; no systemic errors found. They request URLs/screenshots, advise 90‑day, weekly analytics reviews, and note abandoned checkouts are recorded once contact info is entered.

Workarounds: add step-like headings to encourage email first, force login, use Klaviyo pre-checkout events.

Status: Ongoing, no resolution; broad calls to re-enable 3-step checkout for all tiers.

Summarized with AI on January 13. AI used: gpt-5.
136

Hi all,

For the entirety of this month my sales have been less than stellar. On a normal day, I will average 10-15 sales.

Lately, I will go the entire day with just 1-2 sales which is unheard of as I normally have return customers every day that will account for about 3-4 orders.

I am getting anywhere from 500-700 visitors a day with add to carts and reaching checkouts. They don’t result in a sale however. In fact, most days I will have a a couple sales within 1 hour of each other then nothing for the rest of the day. I am talking prime time hours too between 12pm- 7pm.

It just seems odd to me that my sales have taken such a hard decline. Compared to last month, my total orders are down 25% for October. I sell low priced collectible toys, so the holiday months are extremely busy for me. Usually 40% of the entire years sales are in 4th quarter.

Looking at the website downdetector for shopify website there are quite a few people experiencing the same thing.

Anyone else having this issue?

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