I think they are having serious issues in their processing. I had clients who paid, card was charged multiple times, and no order was generated. Luckily, I know most my clients so they sent me screen shots and have been refunded on their cards. I then invoice them through other services. This has been a nightmare. I also have clients who just couldn’t pay through Shopify, and I could not get cards to go through entering them manually.
I think it is now fixed for my store, but it seemed to start sometime between Friday and Saturday afternoon and go through Sunday. Clients were refunded Monday evening either through their provider or Shopify. Since there was nothing on my end, it was pretty difficult to deal with. Luckily, I have established relationships with most so was able to handle it. I did have a few new customers where it was very awkward. We sell one-of-a-kind, so I just put their items on hold and spent a lot of time on the phone with them and online with support.
I have two open tickets- and my last response (from yesterday) was ‘we appreciate your patience’.
I have been checking other Shopify groups and I am seeing a lot of complaints in a huge drop in conversions, and I assume it is because people can’t pay- or pay, but the order doesn’t show up on the merchant end.