Return the old shopify checkout since update came everybody CR dropped.
I agree, the conversion rate in my store dropped significantly after implementing the one-page checkout. Customers are complaining about the inability to make payments and sending screenshots of the error.
Hi @Don , could you report our issues with the one-page checkout to Shopify? If Shopify can’t give us an option to choose between both of them, then a lot of merchants will leave Shopify and go to another platform…
You can switch back to the 3 page ONLY IF you are on Shopify Plus, it’s in the checkout settings, scroll to the bottom where you change the colors and font for the checkout.
anyone?
anyone?
Same here!!! Since I changed to one page checkout, my conversion rate has tanked. BADLY. In 3 years on Shopify I have NEVER seen anything like this. My customers have small babies, and that means they get interrupted when they trying to complete tasks.
Before, they got to checkout, entered their contact details, clicked forward, and then might have closed their browser to complete later. They came back and converted with abandoned checkout.
Now, when they can see the whole checkout on one page, they are exiting without entering any details, so no abandoned checkout email, and no conversion.
I have just been chatting to someone in Customer support, and they made suggestions of how I can try get customer email earlier by basically flashing discount codes/ offers at them while they browsing, which is NOT in line with my brand, and even if I managed to get hold of the emails earlier, not only benefits if they come back next time on the same device, and without having cleared their cookies.
I am absolutely flabbergasted that we are being forced into the one page checkout when it is clearly hurting the business of many stores! Surely we should have the choice, and only those stores whose specific business/ customer base benefit from one page, can choose to change to it!
For the first time since joining Shopify, I am about to start looking at alternatives, so I can jump this ship.
If we are not heard on this, and the checkout is not changed back, I will have no option but to change to a different provider. My business will not survive on the current conversion rate.
Also, have you started an actual petition? If so, please share it so I can sign! We need this rectified by Shopify URGENTLY!
I have been in contact with them too, and they said no to me as well. I cannot comprehend how we can be forced into a change that is so negatively affecting our businesses?
@Don ,
Is there a way we can pay to get the 3 page checkout back? As a small business, the $2000 /month Shopify Plus plan is not feasible. I’ve prepaid for 3 years on shopify basic, so I’m kind of screwed now with Shopify. I would gladly pay a bit more to get the 3 page checkout back.
My shop is a 6 figure /year shop. Since October 2nd, I have taken a 68% hit to revenue, and a 56% hit to total # of orders.
This has historically been the busy season for me and was on-trend as of September. Profits are currently negative now for the first time in my 4 years of running an online store.
Please provide some options for us (other than the $2,000 /month Plus plan).
Same here!! My conversion rate has TANKED since the change to one page checkout!! In the 3 years I have been on Shopify, I have NEVER seen anything like this. EVER.
If it is not changed back soon, I have no choice but to change to a different platform. My business (which was thriving for the 3 years up until the change) will not survive at this rate.
We should have the option to use the checkout we had before.
You are not alone! I am seeing the same here! Since the forced change to one page checkout, my conversion rate has TANKED. I have never every EVER seen anything like this.
From what I am reading, seems like there are many of us who are experiencing the same. Perhaps it is working for some stores, but it is glaringly clear that it is a building catastrophe for many others.
We need the choice to continue with the checkout we had before
Hi @Don please raise the concerns you see here urgently with Shopify. We need a solution, and fast. The loss of revenue is already ugly, and small businesses cannot take the hit to the conversion rate caused by the new one page checkout.
If there is no real solution soon, many of us will have no choice but to move to a different platform
Sounds very similar to my numbers! Since the (forced) change to one page checkout, I am down 64% in revenue. I have never every EVER in my 3 years on Shopify seen anything like it.
We need a real solution, and we need it fast! (first prise, we just get the option to revert back to the checkout we had before)
Hello,
We have the same problem, 60% drop in conversion rate since the installation of the one page checkout.
That may help, but also the people who already input their info would see the same messaging right? That may lead them to think they’ve done something wrong if it still says they should input their details above, even if it is showing shipping details.
Once the customer has entered their address, that message (“Enter email and full shipping address (above) to view available shipping methods”) goes away as it is instantly replaced by the actual shipping cost at that moment. So hopefully that won’t be a problem. Whether it helps or not, I don’t know, but I’m looking at any way I can think of of at least capturing email address on abandonments.
Me too, it seems like i still have the same number of sales if not better, but unfortunately google ads dashboard don’t seem to report accurately the sales
Hi again, folks!
I just wanted to post again here to let you know I have filed your collective feedback as a feature request to let our developers know you’re looking for the option to revert the checkout type used in your stores.
I have also flagged this thread internally with the relevant team so they can see that our merchant Community is looking for changes in this regard.
Thanks for taking the time to share your critical feedback with us here!
Agreed, as one-page checkouts go, this one is awful.