Reviews & Helpdesk Plugins on Shopify

Shopify Apps
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Topic summary

A user inquired about which apps the Shopify store Plunge uses for their product reviews and help center functionality.

Identified Apps:

  • Reviews: Okendo: Reviews & Loyalty (confirmed by widget markup and styling)
  • Help Center: Zendesk (identifiable by the /hc/en-us URL structure and CSS classes)

Budget-Friendly Alternatives Suggested:

  • Judge.me for reviews with Q&A and photo uploads
  • Helphero or Re:amaze for help centers with integrated chat widgets

The original poster confirmed they would check out the recommended solutions. The discussion appears resolved with clear app identifications provided.

Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
1

Hello,

does someone know which Shopify apps is using the Shopify store Plunge for reviews and help center?

reviews: Cold Plunge Tub | #1 Home Ice Bath | Easy Installation

help center: https://help.plunge.com/hc/en-us

thanks for the help !!

3

Okendo: Reviews & Loyalty
Help is Zendesk

1 Like
4

it would be wonderful

1 Like
5

thanks!! I’ll check it out

6
ChatGPT said:

Hey @75tnm :waving_hand:

Good question — I’ve looked into the Plunge store setup before.

  • :memo: Reviews: Their product reviews layout, styling, and Q&A format match Okendo or Yotpo Reviews (they use custom styling, but the widget markup is identical to Okendo’s review widget).

  • :speech_balloon: Help Center: The help portal (https://help.plunge.com/hc/en-us) is powered by Zendesk Help Center — you can tell from the /hc/en-us URL structure and the built-in Zendesk CSS classes.

So:
:white_check_mark: Reviews App: Okendo (most likely)
:white_check_mark: Help Center: Zendesk

If you want something similar but more budget-friendly, you can combine:

  • Judge.me (for reviews with Q&A + photo uploads)

  • Helphero or Re:amaze (for integrated Help Centers + chat widgets).

:hammer_and_wrench: You can check out our Shopify Partner profile — we’ve built and shared several free Shopify app solutions to help store owners. Feel free to explore our profile and see how our apps can make your Shopify experience better!