Reviews not showing on Product Pages and not allowing new reviews

Store Design

Topic summary

Issue Identified:
The Shopify Reviews app stopped displaying existing reviews and the “Write a Review” button on product pages, despite reviews being visible in the app backend. The store had been using this functionality successfully for 3 years on the Retina theme.

Root Cause:
The Shopify Reviews app has been discontinued by Shopify, which explains why it stopped functioning properly.

Resolution:

  • Install an alternative, independent reviews app (not provided by Shopify)
  • Update the theme to its newest version
  • Remove old review app code to prevent conflicts

Troubleshooting Steps Suggested:

  • Verify app settings in Shopify admin
  • Check for duplicate or conflicting code in theme files
  • Test with a default Shopify theme to isolate theme-specific issues

Status: Multiple users reported the same problem. The issue is resolved by migrating to a third-party reviews solution, as the native Shopify app is no longer supported.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

Hey guys

I hope someone can help with the shopify reviews app. Our store is live for 3 years and we had reviews working fine from the Shopify app on Retina. But recently I noticed they are not visible and no new reviews can be made.

It says

Customer ReviewsBased on 6 reviews Write a Review

But no stars, no reviews and if you click ‘Write a review’ it links nowhere.

They are listed ok on the app but just not visible. Don’t know when or how this change came about. I’ve looked at the code and as far as I can tell, it’s the same as was installed originally, as they tell us to copy and paste. I don’t want to make changes in case I delete all the reviews there already.

Can anyone tell me what went wrong and how to fix it please?

Thanks for your time.

I copy details of code below. Is it there twice?

{% if section.settings.product_description_position == “top” %}
{% if product.description != blank %}

{{ product.description | split: '' | first }}
{% endif %} {% endif %}

{% unless collection_handles contains ‘coming-soon’ %}
{% include ‘product-form’ with ‘product’ %}
{% endunless %}
{% comment %}

{{ product.metafields.spr.reviews }}
{% endcomment %} {% if settings.enable_shopify_review_comments and settings.review_position == "top" %}
{{ product.metafields.spr.reviews }}
{% endif %}

{% if section.settings.product_description_position == “bottom” %}
{% if product.description != blank %}

{{ product.description | split: '' | first }}
{% endif %} {% endif %}
1 Like
2

  1. Verify the app settings: Make sure that the app settings within your Shopify admin are configured correctly. Check if the app is enabled and set up to display reviews on the product pages.

  2. Check for theme code conflicts: Review the theme code to ensure that there are no conflicts or duplicate code related to the Shopify Reviews app. The code snippet you provided shows the inclusion of the product form and the display of reviews. Make sure that there are no duplicate instances of this code in your theme files.

  3. Test with a default theme: Temporarily switch to a default Shopify theme to see if the issue persists. This step will help identify if the problem is related to your current theme or the app itself. If the reviews display correctly with a default theme, it indicates a compatibility issue with your current theme.

3

Thank you for this answer. At the end of the app settings page , there is an option to Reset all settings to default. Do you think this is a good option?

4

Same problem. No fix?

5

Same issue we still haven’t fixed. Any updates?

6

No simple fix. The Shopify reviews app has been discontinued. You will need to install another app, independent of Shopify. I also needed to do updates to the newest version of the theme.

7

No fix. The Shopify reviews app has been discontinued. You will need to install another app, independant of Shopify. I also needed to do updates to the newest version of the theme