Reviews not working on Shop App

Technical Q&A
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Topic summary

A merchant reports that product reviews from Judge.Me display correctly on their website but fail to appear on Shopify’s Shop App. Additionally, customers cannot submit reviews through the Shop App.

Judge.Me’s Initial Response:

  • Reviews should automatically sync to Shop App as metaobjects if they comply with Shop’s review policies
  • Only reviews associated with specific customer orders will appear
  • Recommended contacting Judge.Me support directly for troubleshooting

Current Status:

  • Judge.Me support has confirmed there is an issue on their end preventing reviews from syncing to Shop App
  • The merchant is seeking to determine if other users are experiencing the same problem
  • The issue remains unresolved and appears to be a broader technical problem with Judge.Me’s Shop App integration
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi All,

My reviews are working fine on my website but for some reason they’re not appearing on the Shop App. Nor is there a function to review my product on the Shop App.

I’m using Judge.Me as my review app. Has anyone experienced this issue before and how did they overcome it?

2

Hi @TayyibNaturals ,

This is Gabriela from the Judge.me support team. Reviews published on Judge.me that align with Shop’s review policies will automatically populate your Shop product pages. All reviews are sent as review metaobjects, and those associated with specific customer orders, including customers and products, will be added to your Shop app. You can refer to the guide below to learn more about this feature.

Syncing reviews with Shop

In case the reviews are not being shown on the Shop app channel, please contact us via email at support@judge.me or via live chat by clicking the chat icon at the bottom right corner of your Judge.me dashboard, so we can review your case.

Please feel free to reach out to us at any time, our support team is available 24/7.

3

Hi @TayyibNaturals

You are using a third-party app, so you should contact the app’s support directly for the best assistance.

Best,

Liz

4

I’ve been informed via the Judge.Me support team that there is an issue on their side with syncing reviews onto the Shop App. Has anybody else been experiencing the same issue?