Ripped off by one of your channel partner " trend indian"

Store Feedback

Topic summary

Customer reports being “ripped off” by merchant Trends Indian: a wrong product was delivered, and the seller’s listed contact details (including email) are now unreachable. They ask Shopify to verify the merchant’s credentials, provide valid contact info, and take action against the seller.

Shopify support clarifies the platform hosts independent merchants and cannot manage day-to-day operations or directly intervene in orders. Guidance is provided via an Order FAQ link for next steps.

Given that four weeks have passed without resolution, support advises contacting the customer’s bank to pursue appropriate steps for retrieving funds (e.g., a chargeback or dispute), as the most effective path to a refund.

Outcomes and next steps:

  • Review the Order FAQ for process guidance.
  • Contact the bank to initiate a dispute/refund process.

Status: No direct resolution within the thread; no merchant contact details were supplied. The issue remains open pending action through the customer’s bank.

Summarized with AI on January 8. AI used: gpt-5.
1

HI, RIPPED OFF BY YOUR CHANNEL PARTNER “TRENDS INDIAN”. WRONG PRODUCT DELIVERED. NOW ALL THERE CONTACT DETAILS POSTED ON THERE WEBSITE IS NOT AVAILABLE INCLUDING EMAIL. DO SHOPIFY CHECK CREDENTIALS BEFORE BECOMING THERE PARTNERS ?? IF YES THEN PLS SHARE THERE VALID EMAIL ID, POSTAL ADDRESS & CONTACT NUMBERS. WOULD REQUEST SHOPIFY’S TEAM TO RESOLVE THIS & TAKE PROPER ACTION AGAINST SUCH CHEATERS.

2

Hi @Vikaash ,

Thank you for reaching out to the Community.

I definitely understand where you’re coming from regarding an order that you placed online and would be happy to share some insight on how we can help.

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to check out our Order FAQ Page for more information on how to proceed.

As 4 weeks have passed and you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.

Please let me know if you have any other concerns.