I’ve set up the integration between shopify and Royal Mail and it’s saying connected. But it’s not pulling through any orders. Used this previously with WIx so was hoping to utilise again. Anyone any idea why it’s not working!
Topic summary
Issue: The Shopify–Royal Mail integration shows as “connected” but is not importing/syncing any orders. The original poster notes this workflow previously worked when using Wix.
Additional reports: Another merchant confirms experiencing the exact same problem.
Guidance provided:
- Contact the app developers for the specific Shopify–Royal Mail integration, as they can diagnose issues and escalate to Shopify’s developers if needed.
- Share more detailed setup information in the thread (e.g., integration method) so community members using the same approach can help or suggest alternatives.
Status: No fix or root cause identified yet. The discussion remains open, awaiting more details from affected users and feedback from the integration’s developers.
Key unknowns: Which exact integration/app or connection method is being used, and any error messages or logs that could clarify why orders aren’t pulling through.
Having the exact same problem. Would love to know the answer
Hey folks! I recommend contacting the app developers for the integration you are using as they will be the ones with insight into any issues you might be having. The app developers will also be able to report any integration issues with Shopify to our developers for further support.
hi @HelenTate might be great if you could provide more details here as well. Someone using the exact integration method might be able to help you out in the community or even recommend alternatives.