Hi! To clarify, do you have the Click & Drop app installed on your Shopify store? If so, their app documentation mentions that they are “only able to import Shopify orders that are in ‘Unfulfilled’ order status, ‘Paid’ payment status, and no older than 7 days old.” It sounds like you’ll need to fulfill the orders from the Click & Drop app first, and that should automatically mark them as ‘Fulfilled’ in your Shopify admin. Since this is a third-party app, I recommend double checking with the app developer first.
Topic summary
Workflow question on integrating Shopify with Royal Mail Click & Drop: whether to fulfill in Shopify first or in Click & Drop, and when tracking syncs back.
Key guidance from app documentation:
- Click & Drop only imports Shopify orders that are Unfulfilled, Paid, and less than 7 days old.
- Fulfill (print labels) from Click & Drop; it should automatically mark orders as Fulfilled in Shopify.
Configuration requirement:
- A Shopify store location must be assigned in Click & Drop for Shopify order statuses to update to Fulfilled.
Current status and next steps:
- The original poster believes they may have missed assigning the store location and will check during the next dispatch.
- Exact timing of tracking import wasn’t confirmed; users are advised to verify with the app developer, as this is a third‑party app.
Outcome: No final resolution yet. The process likely works when configured correctly (fulfill via Click & Drop), pending confirmation after the next shipment.