Hello WLJayne,
I am having the same problem. Did you find a way to manually import the missing orders?
Cheers,
Haley
Topic summary
Issue: The Shopify integration with Royal Mail Click & Drop (RM’s shipping tool) is inconsistently importing orders. Roughly half of orders fail to appear in the RM dashboard with no clear pattern.
Impact: Missing orders force manual creation in Click & Drop, which is slow and requires copying details line by line from Shopify.
Key questions: What is causing the random import failures? Is there a way to manually import the missing orders more efficiently (i.e., without recreating each one individually)?
Latest update: A second merchant reports the same problem and asks whether a manual import workaround was found.
Status: No solution, fix, or official guidance has been shared in the thread. The discussion remains open with unresolved questions about both the cause and a practical bulk/manual import method.