Hi All, We use RM Click & Drop for our Shopify orders but we’ve hit a problem regarding weights. We sell physical products. Each product has been assigned its correct weight in grams in the product details. When a customer places an order, Click & Drop quite correctly pulls the product through a…

Did you find a solution to this please? We are having the same issue and it is driving me mad :disappointed_face:

Same problem here - did you have any luck?

Sadly our current solution is to add 5g to each item in Shopify and hope that the total roughly reflects reality. For a single item we’re slightly under, and for larger orders we are over. Far from ideal.

I am having the same issue. And I don’t get it Shopify state that the “Default Package” weight will get added to the order weight. This is not Like lots of other things where they say “nope you’ve got to buy an app” it is what is says happens in the all the help documents. If I were to look at thi…

Hi, I am having this issue too. I thought that surely the solution is not to add a ‘guestimate’ weight to every single product on my store to hopefully account for one of the packaging types that I use. There is no accuracy in this. I cannot get a response from Royal Mail, as I was hoping they wou…

@BlueBlue @GemmologyRocks Is missing box and packing weight still a problem when your Shopify orders go into Royal Mail Click & Drop? I’m looking into a solution and would like to know how you handle it now. Do you edit each order’s weight manually, use another app, or have you found a setting that …

Royal Mail Click & Drop Weights - Box & Fill not accounted for

Payments + Shipping & Fulfilment

plfunkymusic June 27, 2023, 10:00am 4

Did you ever find a solution to this? Seems like a very obvious requirement to have some pre-defined packages

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Royal Mail Click & Drop Weights - Box & Fill not accounted for

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