Safari Can't Find Server - can't view online store

Technical Q&A

Topic summary

Storefront becomes inaccessible with a “Safari Can’t Find Server” error across multiple browsers. The issue is reproduced by support, indicating the domain is likely suspended—commonly caused by not confirming the registration/verification email.

Proposed resolution:

  • Search inbox (and spam) for the domain registration/verification email and complete the confirmation to lift the suspension.
  • If the email can’t be found, contact the domain registrar for assistance.
  • If the domain was purchased through Shopify, contact Shopify Support via the provided link to resolve at the account level.

Outcome/status:

  • The support response with these steps was marked as the solution for the original report.
  • A newer post from another merchant reports the same error with intermittent access after transferring the domain from mijndomein.nl to GoDaddy the same day; they state A and DNS records are set but still see failures on desktop and mobile. A screenshot of the error is included. No follow-up resolution is recorded for this second case, so their issue remains open.
Summarized with AI on January 31. AI used: gpt-5.
1

Hi! It seems out of nowhere, my store cannot be accessed. I’ve tried it on other web apps, but I still get a similar page that appears. My shop is www.shopsundayschild.com

Please help! I’m supposed to launch in just a few weeks. Anything would help. Thanks in advance!

2

Hey there, @ampersandcandle

Bo here from Shopify Support!

Thank you for reaching out regarding this. When I visit shopsundayschild.com I am brought to the same error page:

This has been replicated on all the mainstream browsers. In my experience, this indicates that the domain has been suspended - usually due to the confirmation link in the registration email not being clicked. Can you please search your inbox for said email to see if you may have missed any registration emails? If you find the email in question please follow the steps in it to finish registering the email so it can be unsuspended.

If you cannot find this email I would recommend reaching out to your domain registrar directly. If you have bought this email from Shopify please contact our Support Team. We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the Best,

Bo

3

Hi Bo,

I have the same problem. Can you please help me?

My website is not working on my browsers. I get the same problem.

Some browsers it is randomly working. After it is not. On my phone my website is not working. than randomy it is.

I moved my domain from www.mijndomein.nl > to GoDaddy today.

Al A & DNS records are correct. But having big problems.

My website.

Sebutik.se

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