Sale items old price isnt showing with strikethrough?

Shopify Discussion

Topic summary

  • Issue: Merchant wants the “old price with strikethrough” (sale/compare-at price) to appear next to the current price on the live storefront. It appears correctly in the theme customization preview but not on the live site.

  • Suggested troubleshooting: Clear browser cache. Ensure the price section is set to be visible in theme customization. Try adding a new product or checking a different product page. A request was made for the store URL to review further.

  • Latest update from merchant: Provided the store link and confirmed cache was cleared. Also tested on five other devices at the workplace; the old price still does not show on the live site.

  • Status/outcome: Unresolved. Further review of the live store was requested; awaiting deeper investigation to determine why the compare-at/strikethrough price is only visible in the editor and not on the live storefront.

Summarized with AI on December 15. AI used: gpt-5.
1

Hi guys.

I want my sale items old (more expensive price) to show next to base price. It currently is showing on my customization page but not on live site.

Please assist

2

@AI_CR7

Please clear your browser’s cache, or you can also make that price section visible in theme customisation to showcase it.

and try adding new product or try different product page, meanwhile can I have you store link for further review.

Thanks

3

www.thecourtside.co.za - then ive cleared browser cache already and nothing changed. I have went on 5 other peoples devices here in my work place and nothing shows on their side either