I am not receiving emails like I normally do confirming that I have an order. I have changed addresses in the notificaitons section and sent a test. The test is received but new orders came in and no emails were received. I changed one notification address to gmail and when sending a test, nothing is received. How can I fix this?
You can check out this guide: https://help.shopify.com/en/manual/orders/notifications/order-notifications
Hi, it is still not working. I added another email address as suggested. I have checked the 2 different email providers and the emails are not in spam. For example I got an order this afternoon and got the email confirming the payment from paypal but an hour later I still don’t have any confirmation of the sale to either the gmail address or to the other email provider. It seems to be an intermittent fault as this morning some emails came through for some orders.