Anyone else having issues with sales tax not adding to your cart at checkout? My site was fine until the update on the 16th. I wasn’t able to get in yesterday it kept giving me a 503 error. And the chat advisor did not help. They claimed I did something to change it, but I didn’t touch anything. Is anyone else having this issue or know how to help?
Topic summary
Sales tax not appearing at checkout after a platform update on the 16th. The store also experienced a 503 error (server unavailable) that prevented access, and initial support suggested the merchant changed settings, which they deny.
Likely cause identified: the setting “include sales tax at product price and shipping rate” may be checked. If enabled, taxes won’t be shown during checkout because the system treats them as already included in product and shipping prices.
Action items:
- Verify tax settings and ensure the “include sales tax at product price and shipping rate” box is unchecked.
- Retest checkout to confirm taxes display as expected.
Key terms:
- 503 error: a temporary server-side issue indicating the service is unavailable.
- Tax inclusion setting: a configuration that embeds taxes into listed prices, removing separate tax lines at checkout.
An attached screenshot points to the specific setting. No confirmation of resolution yet; discussion remains open.
The most common reason of missing taxes at checkout is that the box labeled “include sales tax at product price and shipping rate” is checked. Taxes won’t appear during checkout if this section is ticked, since the system will interpret it as though they have already been applied to the total price of your products and delivery. So, make sure that this is not checked.
