Salescode works after 30sec - 1 minute for some products

Shopify Discussion

Topic summary

A user is experiencing a delay (30 seconds to 1 minute) before discount codes apply to products created through product configuration apps that allow custom text on t-shirts.

Root cause identified:

  • The discount code is set to apply to all categories
  • Products created by the configuration apps aren’t immediately added to the user’s inventory
  • The product only gets assigned to its respective category 30-60 seconds after being added to cart

Suggested solution:

  • Contact the app developer to enable “install load” functionality, which would make the app load at the same time as the store rather than after the store fully loads
  • This should allow the discount to apply immediately instead of after the delay
Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I use 2 different product configuration apps where you can write things on t-shirts.

The problem is the discount code doesn’t work straight away but only 30 seconds to 1 minute later.

I spent hours looking at what was wrong then I noticed that I had selected all categories for the discount code then I saw that if you create a product in the product configurator and then add it to the shopping cart, it will only be assigned to the respective category 30 seconds to 1 minute later . What do I do now ? I saw an online shop that uses the same app and it works straight away.

€: I can not choose directly the product because the product configurator creates a new product so the product is not in my “inventory” yet.

2

Hi @printee123

Usually, Shopify app will load after your store has fully loaded so it will works after your store load only. You can contact app developer so they can enable install load for the app to make it load same as your store.