Hi Shopify Community,
I’m facing a frustrating bug in the Shopify Admin when editing products.
Problem:
When I edit a product and click the Save button, the button gets stuck in the gray/disabled state and does not return to normal. Most of the time, the changes are saved, but I can not make a new search to modify another product. This makes the workflow very inefficient.
Steps to Reproduce:
- Go to Products → Click on any product to edit
- Make some changes (e.g. title, description, price, variants, etc.)
- Click the Save button
- Button turns gray and stays stuck
What I have already tried:
- Firefox browsers with fresh profiles
- Different internet connections
- Cleared cache and cookies
Previous support ticket 68041654 was opened but closed after 3 days without any resolution by Shopify support.
Has anyone else experienced this issue recently?
Shopify Staff, can this please be escalated to the engineering team?
Thank you!
Brian
Please note that this issue only started appearing in the last 2 months — it was not happening before.
No solution, but wanted to chip in that we’re having the same issue. It has been minor until today. Now I can’t save anything without the page getting stuck with the locked/gray/swirling save button.
Thanks for chipping in! I’m experiencing the exact same thing—it completely halts my workflow today. @ShopifySupport, please look into this ASAP. It seems to be a widespread technical glitch affecting multiple stores.
It looks like that I found the problem finally.
If you have multiple Shopify stores and edit products with each tab in one same FireFox browser, you’ll get this bug!
Hope Shopify team can fix this bug as soon as possible!
Sadly that’s not the cause for us, but glad you found a solution.
You may also want to check your IP reputation. I also noticed that bad IP reputation can get a lot of captchas, which can make the save button stuck as well.
I tested it with only one shopify admin simultaneously with FireFox in the last few days, but no Save button stuck any more.
Single page does not work on my end today either.
Even if I login only one shopify admin, the SAVE button can still get stuck after save one product.
Hello, @BrianCheng
Hope you are doing well!
I’ve experienced similar issues in the Shopify Admin. Since you’ve already tested different browsers, profiles, and networks, it sounds like it could be a platform side bug. Hopefully Shopify can investigate and escalate it to the engineering team. Thanks for sharing the details and screenshot.
That is correct! I have the same issue too ALMOST EVERY TIME when I save the product.
Really hope shopify can fix this bug.
Having the exact same issue, very annoying!
