I have figured out some work-arounds. Since the shoddy engineers can’t won’t (same thing) fix this issue and the leadership won’t listen to honest feedback, i’ve been forced to [email removed] their sh!tty system.
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You CAN edit the order AND re-save it!!! Once you go through numerous steps to retrieve the order you want, make the edits you want, (add items, edit amounts etc.) tap the “garbage can” in the upper right corner. When it asks you to save changes or cancel, SAVE them. it goes back into the draft folder for another time. you can do this as many times as you want. I know, it sucks, and there are so many steps involved that one can easily make a mistake, and you will. We have made plenty. But it is any option until the crapheads fix this issue.
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I found it nearly impossible to delete one of these Drafts once it is started. 2 ways to get around this issue:
a. go to the admin page of your SHOPIFY acct and go to “orders” then drafts. find the one you want and delete it, or
b. delete all of the items in the cart and cash out a “ZERO BALANCE”. i know, it messes up your average bill and sales total numbers but it is an option.
Sorry you are in the same sh!tty boat as the rest of us. Just remember to list as many things as possible to the Customer Service chat people as you can. I am up to 4 items that I continuously harp on to hem every single time i log into the chat:
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PRICE OVERRIDE
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SAVE ORDER
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Customizable TILE SIZE on the iPAD app
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MULTIPLE CURRENCY (we finally just dropped the second currency and stopped selling to alternate countries rather than have to purchase yet another app to fill the gap)
We are probably going to look for an alternate POS carrier if these issues aren’t corrected and SHOPIFY doesn’t start responding positively to the thousands of unhappy customers. It seems as though that is what they want.