SAVE message still displaying after I have 'saved' product

Shopify Discussion

Topic summary

Users report a persistent bug where Shopify’s product editor displays an “Unsaved Changes” banner even after successfully saving products. The issue appears most commonly when duplicating products and modifying their information, though it also occurs during routine edits.

Key symptoms:

  • “Product Saved” confirmation appears, but “Unsaved Changes” banner remains visible
  • Attempting to navigate away triggers a warning about losing changes
  • Products actually save successfully despite the misleading interface
  • Save/Discard buttons reappear unexpectedly, disrupting workflow

Reported workarounds:

  • Clearing browser cache frequently (temporary relief)
  • Navigating to “All Products” and managing channels from there
  • Ignoring warnings and leaving the page anyway
  • One user suggests empty metafields may be related

Timeline & status:
This issue has persisted from at least early 2021 through mid-2022 (possibly later based on post #19’s screenshot timestamp). Multiple users have contacted Shopify support without resolution. The problem affects productivity significantly, especially when bulk editing products. Support typically provides generic troubleshooting steps rather than addressing the underlying bug. No official Shopify response appears in this thread despite direct mentions of @Shopify_77.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
8

** UPDATE **

I still have SAVE issues when trying to maintain Facebook category. It says it saves it, but still keeps the SAVE button at the top of the maint. screen. Then when I try to back out, it tells me I will loose any changes. But that is the only way to leave the screen…and I do loose the changes.

I just don’t worry about it anymore. I have talked with multiple help desk people. Bottom line, I believe I have the problem because I use a Windows PC with Norton security. They gave me a list of about 20 things to try. In other words, they want me to find out the issue. I did most, but I just don’t have the days to spend on that. They have told me to turn off my firewall. That works, but I cannot leave my firewall off… so I live with FB errors for now. I do NOT have the issue with Google though. So that leads me to believe the FB app needs work.

These issues started when we started using Shopify GOOGLE and Shopify FACEBOOK apps.

The Google one is good now, can add minimum fields to get it into Google Merchant Center. I assign a few feed rules in Merchant Center when the data arrives, however it seems the app does not send the data over until we fulfill the minimum fields (which I’m not positive what those are). Disappointing, as I have seen in Merchant Center (before we started using the Shopify app) that products that do not have a category were ‘assigned’ one by Merchant Center. But it seems to me that Shopify does not even SEND the product if there is no category.

On the FACEBOOK app though, I still am shown in the Sales Channels block that FB needs a Google Category…BUT…the product is still sent over to FB. This is GOOD, because we need the product to at least be available on the FB side so we can tag products in our Instagram posts. For the important products we care about, we go back and due as much as we can, time permitting, to input data. Other than that…I just ignore that error, since it is still sent to FB.

Overall, this has at least forced us to ‘clean’ up our data. We have spent weeks on it (as we inherited the database when we purchased the business). It takes longer to enter products, but we are trying to work with the Shopify infrastructure. They do seem to care about making it right, but I know they are swamped to provide for customers just as we are swamped to survive.