This is still a very large pain point for us. The changes being put in place on POS for the past two years are by people who obviously do not use a POS on a daily basis in a real retail store with thousands of skus. We need the simple and functional save cart feature back.
Topic summary
Shopify POS replaced the “Save to Cart” function with “Save to Draft Orders,” disrupting retail workflows, including on POS Pro (contrary to some support messaging).
Key impacts reported:
- More steps and poor intuitiveness, causing checkout delays, confusion, and errors.
- Draft Orders cannot have discounts applied and cannot be deleted from the POS; deletion requires the admin backend.
- Critical use cases hurt: holding carts for browsing customers, saving special discounts, and resuming checkouts later.
Communication concerns:
- Change appeared to roll out overnight without adequate warning or consultation.
- A Feb 29 email and the changelog did not clearly state that Save to Cart was being replaced.
Requests from merchants:
- Restore the original Save to Cart feature or allow reverting to the previous POS version.
- Address usability for high-SKU, real-world retail environments.
Status:
- No resolution or official fix acknowledged in-thread. Issue remains open. A related community thread with broader feedback is referenced and central to context (link provided).
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