Issue: Content edits made by two team members on Friday afternoon disappeared by Monday. The admin Activity log shows the last entry at 10:30 AM Friday, with the next entry Monday morning—no records of the Friday afternoon work.
Scope of edits: Changes were on product pages (text and images), not in the Theme editor. They confirmed they were not working on the same pages/items, aligning with Shopify guidance on concurrent editing.
Support guidance: A staff member asked where edits occurred and directed the user to contact Shopify’s live support via the Help Center, noting Technical Specialists can review the store’s backend if needed.
Additional report: Another participant reported similar loss of changes in the Store editor. After a 45-minute support interaction, they were told support couldn’t do anything.
Status: Unresolved/ongoing. Root cause and recovery of lost edits remain unclear.
Next steps suggested: Contact live support with specifics (timestamps, affected product pages, missing Activity log entries) to enable deeper investigation by Technical Specialists.
Ah, I see. Thanks for getting back to me with that information, @Haigh_4x4 .
In this case the best way to get this looked into is to contact our live support team, as mentioned. If needed, our support team can also consult with our Technical Specialists to see if they can spot anything on the backend of your store that may be causing this issue.