SCAM OR LEGIT EMAIL?

Shopify Discussion

Topic summary

A user received a suspicious email claiming to be from Shopify, warning that their store would be deactivated within 2 hours due to policy concerns and missing documentation. The sender address was shopifysalesexpert24@gmail.com.

Community consensus: This is a scam.

  • The email address is not an official Shopify domain (legitimate Shopify emails come from @shopify.com addresses)
  • Other users confirmed receiving identical emails months ago with no actual consequences
  • A reference link to a previous community discussion about similar scam attempts was provided

Key warning signs:

  • Gmail address instead of official Shopify domain
  • Urgent timeframe (2 hours) creating pressure
  • Vague policy violations without specifics
  • Request to reply with “HELP” rather than directing to official support channels
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I received the following email from the following address as below, Is it sent from shopify or a scam?

Shopify shopifysalesexpert24@gmail.com###
Apr 26, 2025, 2:06 PM (3 days ago)

to me

Dear Merchant,

We’re reaching out regarding the current status of your Shopify store. Please be advised that your store may be scheduled for deactivation within the next 2 hours. This includes:
Product listings and store content
Access to your admin dashboard and storefront
Reason for Review:
Your store has been identified for review due to potential policy concerns, including missing documentation and integration inconsistencies with Shopify’s API.

If you believe this notice was received in error or would like to request a review, please respond with “HELP”. You will then receive further instructions on how to contact our Legal and Store Review teams for support.

Thank you for your attention to this matter.
— Shopify Store Review Team

2

It’s a scam. Had it months ago and nothing happend.
Plus for real, look at that email haha.

1 Like
3

@kyle6661

Scam. See - https://community.shopify.com/post/3028375

1 Like