SCAM or Legit Retailer?

Shopify Discussion
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Topic summary

Multiple customers report purchasing Scandinavian retreat chairs from “Allopia Brand,” a retailer operating through what appeared to be Shopify, only to have the website disappear after payment.

Common Issues:

Key Developments:

  • One user (Helenab20) successfully received a refund after requesting cancellation immediately after ordering, describing the company as “courteous and professional”
  • However, most other customers report complete silence despite multiple email attempts
  • The website was reportedly created in 2024 and has since been taken down

Recommended Actions:

Status: Unresolved for most participants; consensus among affected customers is that this appears to be a scam operation.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Four days ago I purchased a Scandinavian retreat chair from a retailer called Allopia Brand via what appeared to be Shopify. I paid and received a confirmation email with an order number but now, I can’t track my order or find this retailer anywhere on the internet as the page says link broken.

The email address they sent their confirmation from is, store+90178781463@t.shopifyemail.com

I’ve emailed their support line via the email on the confirmation but am worried I’ve been scammed and not get my chair or a response.

Is there anyway to contact Shopify and ask if they can verify this retailer as legit or scam?

Thank you in advance for your advice.

1 Like
2

Hi @RENASH01

There are a lot of scams online, they open a store for a month, make heavy marketing on social networks, offer big discounts and then disappear.

Could you share a link to that store?

You could try to report a merchant here: https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant on an issue with an order part and see what Shopify says. Also, if possible, try to get money back from your bank.

1 Like
3

Hi there Renash01,

I wanted to know if you got any response on your chair? I am in the same situation. I ordered the chair and now it’s just gone.

Were you able to get your money back?

3 Likes
4

Hi, I have exactly the same problem as you, though I placed my order two weeks ago. Even the email confirmation number is the same. I have sent an email to them, but no response and you cannot get on the website anymore so, beginning to wonder if this is a scam. All the reviews I read before purchasing looked legit!

2 Likes
5

Have you heard anything on this? I have the same issue with the same store…

6

Me too? Any news?

1 Like
7

Anything yet?

8

Ive heard nothing back from them. I think it is a scam.

9

Not heard a thing. I’ve been told never buy from face book, they look like genuine stores but all scams!

10

I agree, I think we’ve been scammed! I’ve still not had a response to my email, it’s looking doubtful that I will get a reply.

11

None :pensive_face:

12

No reply and I won’t be getring one I’m sure

13

No nothing and won’t be receiving anything I’m sure

14

Yeah, it seems that the website was also only created in 2024. I think what
you can do is try and get it back from your bank.

15

I ordered 2 chairs and messaged the company straight away as I wanted to be sure I’d get them for Christmas. I decided to cancell the order and received a refund. I emailed support@alliopiabrand.com

They were very courteous and professional sounding.

I hope you get it sorted.

16

Hi there,

I’ve been emailing them with no response.

I will email again.

Thank you!

17

how did you cancel yours? i ordered about a week ago and can’t get the website or order up to cancel it

18

Hi, I have sent two emails, no response, so cannot cancel order. I can’t
find a number to ring. The website has been taken down now. It’s been 3
weeks now with no communication, not looking hopefull at all.

19

I ordered as well and never received my chair. Nor can I track my shipment anymore. The page is no longer available either. I’m pretty good about spotting scams but not this one. I got played.

20

I’m in the same boat.