SCAM or Legit Retailer?

Shopify Discussion
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Topic summary

Multiple customers report purchasing Scandinavian retreat chairs from “Allopia Brand,” a retailer operating through what appeared to be Shopify, only to have the website disappear after payment.

Common Issues:

Key Developments:

  • One user (Helenab20) successfully received a refund after requesting cancellation immediately after ordering, describing the company as “courteous and professional”
  • However, most other customers report complete silence despite multiple email attempts
  • The website was reportedly created in 2024 and has since been taken down

Recommended Actions:

Status: Unresolved for most participants; consensus among affected customers is that this appears to be a scam operation.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
2

Hi @RENASH01

There are a lot of scams online, they open a store for a month, make heavy marketing on social networks, offer big discounts and then disappear.

Could you share a link to that store?

You could try to report a merchant here: https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant on an issue with an order part and see what Shopify says. Also, if possible, try to get money back from your bank.

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