Hi! I’ve been receiving some emails from this email address below regarding my store, possibly being shut down. I was wondering if that’s legit or if it is a scam. They’ve messaged me a couple of times from the same email address but different names. I’m guessing it’s a scam, but I also want to be c…

@kleberms77 @Kaelceramic @Purplepoemcraft @Tr3ClothingLLC We have been alerted to fraudulent emails falsely claiming to raise security or technical concerns about your Shopify store. Like you mentioned, the safest course of action is to report this email to our safety team. In the meantime, plea…

Hey, @jo-christie . Thanks for the quick response. Could you forward this email to our Safety team ( Safety@shopify.com ) to allow us to review? With that being said, I would suggest not responding to this email further as this may be a phishing attempt. Let me know if you have any questions.

hi ok thank you for letting me know and yes i will do

I recently got a similar email from “ shopifycomplianceboard.uk @gmail.com”

Dear Merchant, We have detected a serious violation of our license code policy on your Shopify store, and immediate action is required to avoid severe consequences. Operating without a valid license code is a clear breach of Section 9.4 of our terms of service, and failure to rectify this situatio…

hi i forwarded mine to shopify and they confirmed its not them and it is a scam dont email them and pay i nearly did till i saw this forum its defo a scam

I got this one as well [IMG_3732.png] [IMG_3733.png] [IMG_3734.png]

Hey @iGoSmartPro , Could you please forward this email to our Safety team ( safety@shopify.com ) to allow us to review? Thanks!

Hey I’ve also just got an email like that and was wondering if a real Shopify staff could help me, i just need to know if this is real or not. It says Act Now: Avoid Potential Suspension and Legal Consequences for Your Store. And the email is james.shopifyhelpcenter@gmail.com if it is real can u he…

Hey, @David123451 ! I’m glad you decided to ask us about this email. Based on the sender email address, we can instantly tell this is not a legitimate Shopify email. Our email addresses do not have a ‘ gmail.com ’ suffix. Please forward the email to our Safety Team, as instructed by Moira above. Thank…

Hello community I have received similar email from shopifygrievance@gmail.com as attached below. Attention Required: Important Issues with Your Shopify Store Configuration. Your Shopify Store is Facing Hurdles. Let’s Fix It Together! We are reaching out to inform you of some critical configuratio…

Scam? Or legit

Shopify Discussion

iGoSmartPro August 25, 2024, 3:11am 12

I got this one as well

Topic		Replies	Views
Receiving an email about using an unlicensed theme Shopify Discussion shopify-theme	16	628	November 19, 2024
SCAM NOTICE ! Shopify Discussion shop-performance	5	622	February 2, 2025
SHOPIFY PARTNER TEAM shopifylicensetheme@gmail.com Store Design design	5	336	May 22, 2025
Unlicensed theme Store Design fraud-protect , shopify-themes	1	36	May 10, 2024
"Act Now: Shopify Store Theme Compliance Issue" Shopify Discussion troubleshooting , shop-performance	3	133	September 29, 2024

Scam? Or legit

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