Scam? Or legit

I have been in this situation and they took my payment of about 400 pounds and they have not deposited the payments for 1 month, also customers want to return it because they have been waiting for 1 month and they do not allow it. I will be sued because of Shopify and there is no return at all. Only when you say support advisor to the assistant in the help section, it connects to live chat, but I think it’s a robot. IN SHORT I WAS SCAMMED

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