hi I’ve had the same email pushing me to contact someone they sent a link for, if i don’t use them they cant close my account can they ? i don’t want to fall for a scam. The account: shopify.policy.response@gmail.com
The email:
Thank you for your confirmation.
We are currently conducting a verification process for stores that have been submitted and added to the Store Deactivation Blacklist.
Our review has identified multiple errors in your store’s backend configuration, which have resulted in non-compliance with Shopify’s Privacy and Acceptable Use Policies.
To avoid disruption of service, we require that you take corrective action and bring your store into full compliance within the next 48 hours.
Are you available to begin the resolution process now?
The second email: Hello,
Thanks for confirming your availability.
Following our previous communications here, your store is flagged for policy violation due to detected unauthorized changes to your store’s website backend configuration, specifically an error with your Theme Usage Access Token, an important code file that functions to ensure website security, authorized use and license of Shopify themes, also ensuring all apps, sales channels are connected properly with the published theme.
To proceed with completely resolving this problem, you need to obtain a new token and synchronize it with your store. For assistance and further details, please provide your store’s ticket ID # JBE345-N55D to our updated support channel below.
CONTACT SUPPORT
Contacting our support channel will enable us to access your store’s information and conduct a thorough analysis of the issue.
Contacting our support channel is the best way to gather more information about the Shopify app and understand the root cause of the issue affecting your store. Our team will work closely with you to resolve the problem and get your store back on track.
If you’re interested in learning more about our platform and how to optimize your store for success, we invite you to explore our resource section. You can click here to access videos and tutorials showcasing how entrepreneurs like you are achieving remarkable sales results with their Shopify stores.
We urge quick attention to resolving your store’s compliance issue. Your store’s ticket ID is #JBE345-N55D. We look forward to assisting you and resolving the issue promptly.
I don’t know what to do ?
And thank you 