Scam or not?

Retired Boards Appdev Authentication

Topic summary

A user received a suspicious email claiming their Shopify store has backend code errors and is using an unlicensed theme that violates Shopify’s terms. The email threatens store closure and requests the user contact them via a Gmail address or provide theme license details.

Key red flags identified:

  • Sender uses a Gmail account (not official Shopify domain)
  • Portions of the text appear reversed/scrambled
  • Threatens immediate store closure to create urgency
  • Requests contact through personal email rather than official channels

Resolution: Community confirmed this is a scam. The user was advised to ignore and mark such emails as spam. The issue is resolved with the user thanking the community for confirmation.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

I received this email today and it looks like a scam with someone using a gmail account. I did not purchase a theme, I use one from Shopify that is free. Thanks for the help.

Dear value merchant, We’ve identified backend code errors that could harm your theme functionality and Google ranking. Prompt action is essential to avoid store closure. Our investigation reveals the use of an unlicensed theme, violating Shopify licensing terms. Purchasing themes outside our official store is strictly prohibited and may lead to store closure. To resolve this issue swiftly and protect your business, please provide your theme license details or consider solutions from our experts through Email: Sandraelliss138@gmail.com to ensure compliance.

Your immediate attention is crucial to maintain your store performance and comply with platform standards. Thank you for addressing these matters promptly.
Best regards,
Shopify Partner Team

2

Hello @Char21480 ,

Yes, it’s a scam. Ignore them and mark them spam.

Thanks

3

Thank you.