# Scam report

**URL:** <https://community.shopify.com/t/scam-report/695877>\
**Category:** Shopify Discussion\
**Tags:** fraud-protect\
**Created:** [October 10, 2026, 3:26pm UTC](https://community.shopify.com/t/scam-report/695877 "2026-10-10T15:26:17Z")\
**Posts on this page:** 3\
**Page:** 1

## AI-generated summary

A customer says an order for two pairs of jeans (order #9390) was not fulfilled: they received several packages with different shipping addresses, but none contained the jeans, and they could not reach the seller. They are seeking a refund.

Replies recommend checking the order confirmation email for the store’s contact details and contacting the seller directly. If the seller remains unreachable, the customer can ask their bank or payment provider for a chargeback, or dispute the payment through PayPal if applicable. They were also advised to report the merchant to Shopify through its fraud-reporting form and to keep photos of the packages and labels, along with the order confirmation, as evidence. No refund or resolution is reported; the issue remains open.

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**Author:** ![dhairyak](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@dhairyak](https://community.shopify.com/u/dhairyak)\
**Post date:** [October 10, 2026, 3:26pm UTC](https://community.shopify.com/t/scam-report/695877/1 "2026-10-10T15:26:17Z")

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i order 2 jeans from all your my order - Order - #9390 was fake it has many packages in it like around 10 with diff address and the product I order was not there  
when i tried to contact them there was no posssible way to reach to them  
i want my refund now

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**Author:** ![Laza\_Binaery](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/laza_binaery/32/164745_2.png) [@Laza\_Binaery](https://community.shopify.com/u/Laza_Binaery)\
**Post date:** [October 10, 2026, 5:19pm UTC](https://community.shopify.com/t/scam-report/695877/2 "2026-10-10T17:19:00Z")

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Hi @dhairyak

Welcome to the community.

And this is a public forum, so you should be aware of that. And for issues with order you should contact shopify support.

But if you want to share a link to a store we all could check it out.

For refunds, well you can only get that from a store or from your bank if you try to stop the transfer. Eventually, if it is a PayPal, try to dispute.

If it was a scam, then you should report the merchant

> **[Report a merchant](https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant)**
>
> Report an issue with a Shopify merchant.

Choose “Fraud”.

Good luck

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<div class="post-metadata">

**Author:** ![SealSubs-Roan](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/sealsubs-roan/32/278057_2.png) [@SealSubs-Roan](https://community.shopify.com/u/SealSubs-Roan)\
**Post date:** [October 24, 2026, 11:39am UTC](https://community.shopify.com/t/scam-report/695877/3 "2026-10-24T11:39:19Z")

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> [@dhairyak](#):
>
> i order 2 jeans from all your my order - Order - #9390 was fake it has many packages in it like around 10 with diff address and the product I order was not there  
> when i tried to contact them there was no posssible way to reach to them  
> i want my refund now

Sorry this is what has happened. I know you received the wrong items and are not able to reach the seller. It might be helpful to look back through your order confirmation email for the store’s contact info or respond directly to that email. Lastly, if the seller is still out of the loop, you can get your earbuds fixed quicker with the help of Shop Pay: you report the incident via the Shop app.

If the seller doesn’t get back to you or is unavailable, you can reach out to merchant or payment services provider to request a chargeback for items simply not received. To support any claims for a refund keep photos of the packages received, shippng labels, order confirmation to substantiate the refund claim.