Purchased a grill from a company nearly a month ago and got an automated email saying they would sen out tracking info. Waiting and waiting I never received it. I tried contacting the company and the email is not valid. I then got on app and the store is gone. The only way to contact Shopify was the mark it delivered and submit a ticket. That was several weeks ago and no contact or help from Shopify. I tried to resubmit a ticket and the ticket submit button won’t work. I thought this place was safe but it’s definitely not and seems like Shopify won’t help. So thanks Shopify I lost $90 of my hard earned money by using your app.
Topic summary
Buyer reports being scammed by a Shopify-hosted store and receiving no support from Shopify.
- Purchase details: Ordered a grill nearly a month ago. Received an automated email promising tracking info, but no tracking ever arrived.
- Merchant unreachable: The store’s contact email is invalid. The store later disappeared from the Shopify app.
- Support attempts: The buyer says the only way to contact Shopify in-app was to mark the order as delivered and submit a ticket. They did so weeks ago but received no response. Attempts to resubmit fail because the ticket submit button doesn’t work.
- Financial impact: The buyer lost $90 and expresses concern that the platform is not safe.
- Status/outcomes: No resolution or response reported. Key issues remain: lack of working support channels and uncertainty about recourse or refund options. The discussion is open/ongoing with no confirmed actions from Shopify.
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