A customer purchased items from bickartsupplies.de, which was operating as a Shopify store but has since shut down. The buyer paid for goods that were never delivered and cannot access customer support without an order number from an active shop.
Current Status:
Recommended Action:
Contact the payment provider (bank or credit card company) directly to:
This appears to be an unresolved fraud case requiring intervention through financial institutions rather than Shopify’s support channels.
i bought items from www.bickartsupplies.de which now says it was a shopify shop but dont exist anymore.
I payed the articles and dont recieved any goods. no the website is down.
i tried to speak to customer support but there is no communication without a order number of a functioning shop.
without recieving items its a Scam.
i would be happy to get contacted by Customer support.
You should report the issue to your payment provider (such as your bank or credit card company) and request a chargeback if the store is no longer open and your order was not delivered. Your best option is to at least attempt to get the money returned if you are filing this with your bank. Unfortunately, Shopify Support cannot access order information in a closed store unless they have an order number.