ScriptTags not loading on order status / thank you page

Retired Boards Appdev Store Design
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1

Hi everyone,

Our app uses the ScriptTag API to call a script on the order status / thank you page.

We’ve confirmed in the API that our ScriptTag exists and has the “display_scope” property set to “order_status”.

For one of our merchants, and only one of our merchants, their thank you page does not load any ScriptTags.
They’re not a Shopify Plus merchant and they don’t report making any changes / customizations to the page.

Any ideas on why their thank you page may not be loading ScriptTags?

Thanks,

Chris

2

Hi, Chris

Shopify has been slowly turning off the additional scripts on thank you and order status page. Merchants can opt-in by themselves as well. Checkout more from Nov 23 - https://shopify.dev/changelog/ui-extensions-on-the-thank-you-and-order-status-pages-have-launched.

There has been more recent updates about the same in the month of May - https://shopify.dev/changelog/new-checkout-functionality-for-merchants-on-basic-shopify-and-advanced-plans.