Seal Subscription App- Problem with delivery option during checkout

Shopify Apps

Topic summary

Checkout failure in the Seal Subscriptions app prevents customers from completing orders. After entering contact information, shipping throws: “This order can’t be shipped to the address you entered…”, and pickup throws: “Your order isn’t available for pickup. Enter a shipping address.”

Key symptoms:

  • Shipping address is rejected even when fields are completed.
  • Pickup cannot be selected because the flow demands a shipping address, creating a dead end.

Context: The store has used Seal Subscriptions for over a year without issues; the problem began recently. No attachments or code are central to the discussion.

Suggested actions: Contact the Seal Subscriptions app developers to audit the store and the app, and check for incompatibilities with other Shopify apps or store settings.

Status: Unresolved. No root cause identified and no fix reported yet; further investigation by the app developers is recommended.

Summarized with AI on February 9. AI used: gpt-5.
1

I am currently using the Seal Subscriptions App. Once the customer enters their basic contact information, it does not allow the customer to proceed with the delivery address and displays the following message:

“This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.”

Alternatively, if the customer selects the pick-up option it displays this message:

“Your order isn’t available for pickup. Enter a shipping address.”

So either way, the customer has no way to check out their order. We have been using this app for over a year and have not had issues until recently.

Any insight you can provide would be helpful.

Thank you!

2

Hello @ChrisDeering ,

I suggest you should contact the Seal Subscription app developers. They will audit your store and app and let you know if there are problems with this app or if another Shopify app on your store causes issues due to incompatibility with this app or with your store.