wondering if anyone can help? The search on our websites current theme isn’t coming up with products when searched. Shopify say it’s a problem with coding of the theme
Topic summary
Main issue: The theme’s search bar isn’t returning products. Shopify indicated the cause is a coding problem within the theme affecting product search functionality.
Support offered: A helper requested private access to review the theme code, asking for the store URL and collaborator access via email. Instructions point to granting access through Settings → Users and permissions; a screenshot is provided to guide this step.
Contact details: The helper shared an email address (wangsiqi@shinetechsoftware.com) to receive access details and begin investigation. They noted they will share findings before applying any fixes.
Additional reports: Another merchant reported the same search issue and reached out for assistance. The helper confirmed they responded via email.
Status: No in-thread technical resolution yet. Next steps are for affected stores to grant collaborator access and share details so the theme code can be reviewed and the search functionality fixed privately.
Hello! We’re here to help with your search issue. It seems like there might be a coding issue with the theme affecting the product search functionality. To assist you better, could you please send us a private message with more details? We need to check the code for this specific issue. We’ll work together to resolve this for you. Looking forward to hearing from you!
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Hi there, are you able to assist with our theme coding
I would be happy to help you with this issue, but I will need access to your code first. Could you please send me an email with the collebator code together with your store URL, so I can have access to your theme code and get started as soon as possible? I’ll share my findings before I proceed for any fix. Thank you for your cooperation.
Settings→Users and permissions
What is your email?
Feel free to contact me on wangsiqi@shinetechsoftware.com
Hi Kate, We have the same issue. Please can we get in touch and you can help on the coding for us?
thanks
Hi Perrie, Yes, I’m happy to help you. I have responded to your email. 