Twice now my customers came to my shop and saw a lovely red jacket and supposedly bought it but turned out that the money am seeing in my account is £0.00 so what does it mean thanks
Topic summary
A merchant is experiencing an issue where customers appear to complete purchases for a red jacket, but the transactions show £0.00 in their account. This has occurred twice.
Potential causes being investigated:
- Payment method used by customers may not be properly configured
- Payment capture settings might not be set to automatic at checkout
Troubleshooting step suggested:
Check Store Admin > Settings > Payments to verify if automatic payment capture is enabled at checkout (screenshot provided showing this setting location).
The issue remains unresolved and requires further investigation into the payment configuration.
