Seeking Advice on Getting Our PayPal Tracking Sync App Approved by Shopify

Shopify Apps
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We’re facing an issue with our app “EZSync PayPal Tracking Sync,” which syncs tracking numbers to PayPal transactions. Shopify has rejected our app, stating the need for ownership of the payment gateway integrated. Our app, however, doesn’t process payments but only syncs tracking info to PayPal. Their review system send this message email, verbatim:

  1. While we understand that your app is not a payments app, as stated in Section 1.14 of Shopify’s prohibited app configurations, this requirement refers to the fact that any payment integration must be built specifically on the payments API by the owner of the payment gateway. Thus, in this case, since you don’t own Paypal, then you are not allowed to integrate with them.

Best Customer Order Tracking Apps For 2023 On Shopify App Store

There are dozens of app in shopify store doing the same thing. Obviously, those apps don’t own paypal either.

For example:

We’re trying to understand the disparity in the approval process and seeking guidance:

  • Has anyone faced a similar situation? How did you resolve it?
  • Are we missing any specific Shopify guidelines?
  • What’s the best way to clarify our app’s purpose to the review team?

The whole thing seems like banging my head against a steel robot bot. Where can I get human guidance about this problem? Any community member has any idea?